Enjoy shopping with the return policy features below
1You have 7 days from the date of receiving any item to submit a return request. The buyer bears the return shipping costs, and the return cost is 19 SAR. As for the shipping cost, it is as shown on the invoice. We accept returns provided that the product, its original packaging, and all its accessories are intact. After verification, the refund will be processed within 14 business days. Note: If shipping was free, a shipping cost of 10 SAR will be added in case of a return request to cover the shipping fees paid for the order. 2
2If the item has a defect, does not work correctly, or does not match the website description, you have the right to return it within 30 days from the date of receipt, and you will be refunded the price of the item in addition to the shipping costs you paid when purchasing
3The refund will be transferred within 14 business day
4Replacements are shipped via the method deemed appropriate by the store’s management, and the customer has no right to
object to the delivery method of the replacement for any reason
5The customer is entitled to one paid exchange. If another exchange is approved (if the product consists of multiple items), the full shipping fees will be charged (19 SAR Aramex, 10 SAR Redbox)
6In the event that the shipment is not received from Redbox within the specified time and is marked as expired, if the customer wishes to refund the amount, 10 SAR, the cost of the unreceived shipping label, will be deducted, and the shipping cost specified in the order will not be calculated
Frequently Asked Questions
Q: I received a defective/damaged product. Can I get a refund? If the product you received is damaged or defective, you can return it within 30 days from the date of receipt, provided that it is in the same condition you received it in, with the original box intact and/or the packaging intact. Once we receive the returned product, we will inspect it, and if the product is found to be defective or damaged, we will refund the paid value of the product along with any shipping fees paid, within one week from the date of your return request.
Q: When is a “return” not possible? There are some cases where it is difficult for us to support returns: If the return is requested outside the specified timeframe, which is 14 days or 30 days for defective or non-conforming products from the date of receipt. If the product is used, damaged, or not in the same condition you received it in. Specific categories that are not returnable, such as underwear, cosmetics, and socks…etc. Defective products covered by the manufacturer’s warranty. Any consumable product that has been used or installed. Anything missing from the packaging you received, including price tags, labels, original packaging, freebies, and accessories. Fragile products and items related to personal hygiene.
Q: Who pays the shipping fees when returning a product? You can return the product within 14 days from the delivery date, and it is shipped by the customer to our address. Shoezyi Store does not bear the shipping cost unless the product is not intact or broken, in which case Shoezyi Store will bear the shipping cost.
Q: I want a refund, why hasn’t it been transferred to me yet? All financial transactions, whether refunds, returns, or any transfer process, take between 3-14 business days.
Q: What is the delivery time for orders at Shoezyi? The delivery time for orders ranges between 3-5 business days on regular days, and during seasonal periods, it may take up to 10 days.
Q: I have a complaint regarding my order, why haven’t I received a response yet? Complaints are responded to within 72 hours of the complaint time, while resolving issues and complaints may take up to 14 business days. Therefore, resolving issues and responding to complaints may take some time.